Our values

Who are we?

Our corporate culture and values have become firmly rooted throughout our history. Born out of a commitment to mutual support, our company has grown over time thanks to a visionary spirit. And we’ve never forgotten our roots or the values that make up our DNA.

At the service of our policyholders

At Groupe Mutuel, our actions are driven by the wish to support our policyholders. Due to the nature of our industry, our customers get in touch with us in two situations: to prevent the worst, and when the worst happens. This is why we are required to respond in the most compassionate and professional way possible.

On a daily basis, all our departments work towards this goal. Whatever the activity, our employees’ primary objective is to facilitate our policyholders’ everyday life.

Innovation is what drives us

We are constantly improving the way we do our job, in order to keep pace with changes in society. To anticipate the needs of our policyholders and adapt to changes in their lifestyle, we are constantly reviewing our products and services.

This taste for innovation also applies internally. New technologies, combined with new working models, allow us to reinvent the jobs that make up our activities and to integrate new ones.

The importance of the human component

Such as the policyholder is at the heart of our employees’ concerns, employees are at the heart of Groupe Mutuel’s concerns as an employer. We attach great importance to the professional and personal development of those who make up the company. Respect and compassion are fundamental to the spirit of Groupe Mutuel.